How SMEs Can Leverage Outsourced Order Taking Services To Maximize ROI?
Burgeoning competition in the market has impelled businesses to reassess the way they are offering professional order processing and order taking services.
Choosing and delivering right order taking services can certainly help you making real difference for your business in the market.If you don’t have an in-house team of call representatives there at disposal to answer incoming phone calls and take orders, then probability of losing valuable time and money with every passing minute is more.
Through this post, we shall discuss in detail about how small and medium-sized enterprises can improve their return on investment (ROI)with outsourced order taking services.
Majority of customers like to place order for any type of product/service mostly over phone. This way they can directly speak to live operator to know certain things about the product/service they want to buy and then place order. It helps them gaining confidence that company from whom they are purchasing product/service isn’t fraud and secondly whether it will meet their requirement or not.
Even as per the industry pundits, it is quite imperative for businesses to provide professional support services for order placement. For this, you must consider reliable order taking call center. It goes without saying that addressing each and every phone call of the customer to take orders can eat up your in-house executive’s time, thereby leaving comparatively lesser time in their hand to carry out any other work.
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However, outsourced order taking services helps you in making most of the time and focus on main activities that can take your business to new heights. Simply put, you can do other things more efficiently when someone is there to manage order related queries of the customers. Moreover, everything right from order taking to delivery of product and service is call managed by these service providers.
Here are some of the benefits you can leverage when you choose to outsource order taking services for your small to medium sized enterprises.
Saves Time in your Day-to-day Work
Usually your days are quite hectic and already packed full with conferences and errands. In such scenario, you can every time put your work on hold for a while to take an order over the phone as you would lose time with every passing minute. Unquestionably, orders are very significant, so you cannot overlook the phone when it ringing continuously. Nevertheless, you don’t need to be the one responding it.
With the support of an order taking call center, you can have enough of time in your hands to concentrate on important aspects of your business than wasting your valuable time on attending phone calls to take down the order. A live operator is deployed to take orders of product and service on your behalf round the clock. This way you can ensure that no sale opportunity is missed even when your office is closed after standard office hour.
Lesser number of breaks while doing work clearly indicates you will be able to finish your work more quickly than possible. Another added advantage is improved work productivity. You won’t have to concern about the phone ringing closely as much and all of your orders will be handled by a team of experienced and qualified a professional.
Save your Capital
By outsourcing services to third party order taking call center you can certainly save your capital to a great extent. No need to hire virtual receptionist to attend your customer calls. It would cost you more than you will be spending on outsourced services. You may have to bear expenses in relation to running and maintenance of in-house call center, pay salary, commission, and bonuses and conduct training. This will do nothing, but add up expenses and not let you increase your business profit.
The outsourced order taking service won’t cost approximately as much as you will spend on hiring in-house reps. For this you just need to pay less than 40% of what one virtual receptionist might cost to deliver order taking solutions. With saved money, you can actually think about expanding your small business to grow to next level.
Improved Service Quality
It goes without saying that with outsourced order taking services you can stay rest assured about the type of services offered by these service providers. They indeed hire a team of qualified call representatives and train them often through periodic training sessions and provide them better insight about your products and services. This further helps them in delivering world class services. Each and every aspect of order taking process is well managed by them. Experienced executives take down orders of the customers and send across to the order processing team. Then they follow them till the time order is dispatched and keep the customers informed at every stage till the time order is delivered at their doorstep.
Such type of service delivery does count a lot for leaving a lasting impact on your customers. After all, who doesn’t want to experience better quality service? And with limited resources and manpower, you won’t be able to achieve your objective. Therefore, taking help of order taking call center is the best idea.
To sum up, if you are looking out for ways to improve sales conversion rates then taking assistance of order taking call center would be the best choice for your business.